Policies FAQ'S

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Can I cancel an order before dispatch?

You will be able to cancel your order before it has been dispatched. In that case please speak to one of our experts through email; Info@EMBABeauty.co.uk. Please include your order number in the content of the email.

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How long do refunds take?

Refunds can take 3 to 5 days to show up on your card, bank or PayPal balance. This is not due to a delay on our part, but down to your card company. Some credit cards or banks simply take longer to process refunds.

Once you have sent the product back to us and we have had a chance to unpack it and inspect it, we will issue you with an immediate refund. We will email you as soon as the refund has been made.

For us to be able to identify your return parcel when it arrives at our warehouses, please note that you must include our returns label print-out with your parcel. If you do not include it, we will not know who the returned item is from and your refund is likely to be delayed while we try to identify its origin.

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What if my item arrives damaged?

If for any reason you receive a damaged or defective item, then we will of course immediately replace it or repair it for free. Alternatively, we will provide you with a refund after an assessment.

Our standard returns policy is 3-5 days to return, and 7 days to exchange.

Before you request a return or an exchange, please read our returns instructions and exceptions carefully in the sections above.